Appointment & Cancellation Policy

To ensure smooth scheduling for all clients, we kindly request the following:

• All appointments require a deposit to secure the booking.

• We require at least 24 hours’ notice for cancellations or rescheduling.

• Cancellations within 24 hours or failure to attend the appointment may result in loss of deposit.

• Late arrivals may result in shortened treatment time to avoid delays for other clients.

Deposit Policy

• A deposit may be required when booking certain treatments.

• Deposits are non-refundable if the appointment is cancelled within 24 hours or missed.

• Deposits can be transferred to another appointment if rescheduled with sufficient notice.

 

Refund Policy

Due to the nature of aesthetic treatments and skincare services:

• All completed treatments are non-refundable.

• Results may vary depending on individual skin conditions and aftercare compliance.

 

Prepaid Packages

• All prepaid treatments and packages are valid for 6 months from the purchase date, unless otherwise stated.

• If a refund is requested within 3 days of purchase and no treatments have been used, a refund may be considered.

• If treatments have been used, the used sessions will be deducted at the standard treatment price, and the remaining balance may be refunded after deducting a 20–50% administrative fee and GST.

 

Products Policy

Under Australian Consumer Law, customers are entitled to a replacement or refund if a product is:

• faulty

• damaged

• not as described

We do not provide refunds for change of mind.

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Treatment Results Disclaimer

Skin treatments may produce different results depending on:

• skin condition

• lifestyle

• skincare routine

• compliance with aftercare instructions

 

Moon Skin Clinic does not guarantee identical results for all clients.

 

Skin Compliance Policy

For best treatment outcomes, clients must follow the aftercare instructions and skincare recommendations provided by their therapist.

If a client chooses not to follow professional advice, Moon Skin Clinic cannot guarantee treatment results and refund requests based on treatment outcome may not be accepted.

 

Medical & Safety

Clients must:

• provide accurate medical history

• inform staff of any allergies or medications

• follow treatment and aftercare instructions

Moon Skin Clinic reserves the right to decline treatment if it is considered unsafe.

Moon Skin Clinic reserves the right to update these policies at any time.
The most recent version will always be available on our website.